Last Updated: November 9, 2025
At Grovio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our grocery shopping platform, website, mobile application, and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
When you create an account, place an order, or interact with our Service, we may collect the following personal information:
We automatically collect information about how you interact with our Service, including:
To provide personalized recommendations, we collect information about your preferences:
We use the information we collect for various purposes, including:
We do not sell your personal information. We may share your information in the following circumstances:
We share information with third-party service providers who perform services on our behalf, including:
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of Grovio, our users, or others.
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.
We may share your information with third parties when you explicitly consent to such sharing.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
You have the following rights regarding your personal information:
You can access and update your personal information at any time through your account settings. You can also request a copy of your data by contacting us.
You can request deletion of your account and personal information. We will honor your request, subject to legal and contractual obligations.
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your preferences in your account settings.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service. Please see our Cookie Policy for more information.
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Third-party services we use include:
Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. By using our Service, you consent to the transfer of your information to these countries.
We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
Your continued use of our Service after such changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Grovio
Email: privacy@grovio.com
Phone: +233 XX XXX XXXX
Address: Adjuma Crescent Road, South Industrial Area, Accra, Ghana
You can also visit our Contact Us page for additional ways to reach us.
This Privacy Policy is governed by the laws of Ghana. By using our Service, you consent to the jurisdiction of the courts of Ghana for any disputes arising from this Privacy Policy.
