Last Updated: November 9, 2025
Welcome to Grovio. These Terms and Conditions ("Terms") govern your access to and use of the Grovio grocery shopping platform, website, mobile application, and related services (collectively, the "Service") operated by Grovio ("we," "us," or "our").
Please read these Terms carefully before using our Service. By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you and Grovio. Your use of the Service is also subject to our Privacy Policy, which can be found at /privacy.
By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing the Service.
These Terms apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes.
You must be at least 18 years old to use our Service. By using the Service, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
To access certain features of the Service, you must create an account. When creating an account, you agree to:
You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree not to share your account credentials with any third party. You are solely responsible for all activities that occur under your account, whether or not authorized by you.
You may not create multiple accounts for the purpose of circumventing our policies, obtaining promotional benefits, or any other fraudulent purpose. We reserve the right to suspend or terminate accounts that violate this provision.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use.
We strive to provide uninterrupted access to the Service, but we do not guarantee that the Service will be available at all times. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice.
Our Service includes AI-powered features such as personalized recommendations, shopping assistants, and product bundles. You acknowledge that:
We strive to provide accurate product information, including descriptions, images, prices, and availability. However, we do not warrant that product descriptions, images, or other content on the Service are accurate, complete, reliable, current, or error-free.
Product images are for illustrative purposes only. Actual products may vary in appearance, size, or packaging.
All prices are displayed in Ghana Cedis (GHS) and are subject to change without notice. We reserve the right to modify prices at any time, but price changes will not affect orders that have already been confirmed.
Prices include applicable taxes unless otherwise stated. Additional charges may apply for:
Product availability is subject to change. We reserve the right to limit quantities, discontinue products, or refuse orders at our sole discretion. If a product becomes unavailable after you place an order, we will notify you and provide options for replacement or refund.
We may offer promotions, discounts, or special offers from time to time. These offers are subject to specific terms and conditions as stated. We reserve the right to modify or cancel promotions at any time. Promotions cannot be combined unless explicitly stated.
When you place an order, you are making an offer to purchase products at the prices and terms stated. We reserve the right to accept or reject any order for any reason, including but not limited to:
After you place an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order. Your order is accepted when we send you a shipping confirmation or when the product is delivered, whichever occurs first.
We accept the following payment methods:
All payments are processed securely through our payment partners, including Paystack. We do not store your full payment card details on our servers.
By providing payment information, you represent and warrant that you are authorized to use the payment method and that the payment information is accurate. You authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.
If payment fails, we will attempt to notify you. Your order may be cancelled if payment cannot be processed. We are not responsible for any fees charged by your bank or payment provider for failed transactions.
We currently deliver to selected areas in Ghana. Delivery availability may vary by location. You will be informed of delivery options during checkout. We reserve the right to refuse delivery to certain areas.
Estimated delivery times are provided at checkout and are estimates only. Actual delivery times may vary due to factors beyond our control, including but not limited to:
You are responsible for providing accurate delivery addresses and being available to receive orders. If you are not available, we may attempt delivery again or leave the order in a safe location as per your instructions. We are not responsible for orders left unattended.
Title to and risk of loss of products pass to you upon delivery to the specified delivery address. You are responsible for inspecting products upon delivery and reporting any issues immediately.
You may return products within 7 days of delivery, subject to the following conditions:
To initiate a return, contact our customer service team. We will provide instructions for returning the product. You are responsible for return shipping costs unless the product is defective or we made an error.
Refunds will be processed within 7-14 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method used for purchase.
We reserve the right to refuse returns or refunds if products are damaged, used, or not in resalable condition, or if the return request is made outside the return period.
If you receive a defective or damaged product, contact us immediately. We will arrange for replacement or refund at no cost to you, subject to verification of the defect or damage.
The Service and its original content, features, and functionality are owned by Grovio and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent.
The Grovio name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Grovio or its affiliates. You may not use such marks without our prior written permission.
If you submit, post, or upload content to our Service (such as reviews, comments, or feedback), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media.
You agree that your content will not:
We reserve the right to remove or modify any user-generated content that violates these Terms or that we determine, in our sole discretion, to be inappropriate or harmful.
You agree not to engage in any of the following prohibited activities:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES of MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROVIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
We are not responsible for the quality, safety, or suitability of products manufactured by third parties. Product descriptions and information are provided by manufacturers or suppliers. We disclaim all warranties regarding product quality, fitness for purpose, or merchantability.
You agree to indemnify, defend, and hold harmless Grovio, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:
You may terminate your account at any time by contacting us or using the account deletion feature in your account settings. Upon termination, your right to use the Service will immediately cease.
We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including but not limited to your breach of these Terms.
Upon termination, all rights granted to you under these Terms will immediately cease. Sections that by their nature should survive termination will survive, including but not limited to intellectual property rights, disclaimers, indemnification, and limitation of liability.
These Terms shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Ghana.
Before filing a claim, you agree to contact us to attempt to resolve the dispute informally. We will attempt to resolve the dispute within 30 days of receiving your notice.
We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will notify you by:
Your continued use of the Service after such changes constitutes your acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service.
If you have any questions about these Terms, please contact us:
Grovio
Email: legal@grovio.com
Phone: +233 XX XXX XXXX
Address: Adjuma Crescent Road, South Industrial Area, Accra, Ghana
You can also visit our Contact Us page for additional ways to reach us.
By using the Grovio Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our Service.
